Returned Merchandise Authorisation Process

In every business customers will occasionally need to return goods for reasons like warranty, installation faults, freight damage etc.

Sigrist will always seek to determine the root cause of the issue and determine if this is a warranty or resupply.  We understand the inconvenience when things go wrong and it is important for you as the customer and Sigrist as the supplier to get to the bottom of these challenges and determine the underlying causes, so Sigrist can provide feedback to our production team or our supply chain, and so it is less likely to  happen again.

This form must be completed if the customer has a warranty claim.  In most cases if a replacement is required then a new unit is supplied and invoiced pending the outcome fo the RMA process.  Warranty claims will be determined by Sigrist and the customer advised.  The following diagram provides a summary of the RMA process.

Returned Merchandise Authorisation Form

  • About your company...

  • About the problem...

  • QuantityProduct codeDescriptionOriginal POSerial numberReason code from list belowCredit or Replace or Repair 
    List here any goods that you are requesting to be returned. Use the (+) sign at the end of the row to add rows if required.
  • Record appropriate number in the "Reason Code" column above.
    • 1. Wrong quantity received
    • 2. Wrong merchandise received
    • 3. Damaged in shipping
    • 4. Duplicate order
    • 5. Product defective
    • 6. Customer not satisfied
    • 7. Incorrect item ordered
    • 8. Incorrect quantity ordered
    • 9. Other
  • If the matter is urgent....
    Please contact your regular sales representative or call the factory on 07 3271 4415 AFTER lodging the form.