Returned Merchandise Authorisation Process

In every business, customers will occasionally need to return goods for reasons like warranty, installation faults, freight damage, the wrong product ordered etc.

Sigrist will always seek to determine the root cause of the issue and determine if this is a warranty or resupply.  We understand the inconvenience when things go wrong and it is important for you as the customer and Sigrist as the supplier to get to the bottom of these challenges and determine the underlying causes. Then Sigrist can provide feedback to our production team or our supply chain, and then it is less likely to happen again.

This form must be completed if the customer has a returned product or potential warranty claim and attached to the item being returned.  In most cases if a replacement is required then a purchase order is required for the replacement unit. The replacement is supplied and invoiced pending the outcome of the RMA process.  Warranty claims will be determined by Sigrist and the customer advised.  The following diagram provides a summary of the RMA process.

After you submit the form you will be able to download and print copies for your records and to attach to the item being returned.