Returned Merchandise Authorisation Process
In every business customers will occasionally need to return goods for reasons like warranty, installation faults, freight damage etc.
Sigrist will always seek to determine the root cause of the issue and determine if this is a warranty or resupply. We understand the inconvenience when things go wrong and it is important for you as the customer and Sigrist as the supplier to get to the bottom of these challenges and determine the underlying causes, so Sigrist can provide feedback to our production team or our supply chain, and so it is less likely to happen again.
This form must be completed if the customer has a warranty claim. In most cases if a replacement is required then a new unit is supplied and invoiced pending the outcome fo the RMA process. Warranty claims will be determined by Sigrist and the customer advised. The following diagram provides a summary of the RMA process.