Privacy Policy

Data protection is of a particularly high priority for the management of the Sigrist Design websites (hereinafter referred to as “Sigrist” or “Website”) and projects related to Sigrist – Registration, RMA request, and other digital products. (hereinafter referred as “Projects”)

When the processing of your personal data is necessary and if there’s no basis for such processing, we will obtain your consent.

Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with United States data protection regulations applicable to Sigrist.

Via this data protection declaration, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled.

As the data controller and data processor, Sigrist has implemented numerous technical and organizational measures to ensure complete protection of your personal data through the Website. Since Internet-based data transmissions may have security gaps, absolute protection is not guaranteed. This is why, every data subject is free to transfer personal data to us via all available means, e.g. by email or phone support.

Owner contact email: admin@sigristdesign.com.au

What types of information does Sigrist collect?

We are not interested in collecting every personal detail about you. Our main reason for collecting the information is to provide you the needed service.

1) INFORMATION YOU SHARE WITH US.

We collect personal information that you share with us when you contact us: name, company name, address, email address, phone number(s), order details (like information of your recent orders from Sigrist or Related Companies), the responses you give to the surveys initiated for research purposes, and support queries.

This info is used to provide you with and/or improve our services; for example, making sure that the Product Return works perfectly, verifying your identity, contacting you, providing you with our support. We’re using this information to make sure that we comply with the legal requirements and in accordance with The Personal Information Protection and Electronic Documents Act (PIPEDA).

We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), analysis for management purposes in order to administer the website, improve products/services, send technical notices/updates, security alerts, changes in policy notifications, administrative messages, so we could to prevent fraud, breach of policies/terms, and threats or harm.

We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), analysis for management purposes in order to administer the website, improve products/services, send technical notices/updates, security alerts, changes in policy notifications, administrative messages, so we could to prevent fraud, breach of policies/terms, and threats or harm.

We do not store information provided to verify you identity in a trading account application, such as driver’s license, passport, etc.  We only store the result of the validation and sufficient contact details for us to conduct business with you and your business.

How do we collect personal information?

1) When you perform certain actions like register your product on sigristdesign.com.au site , return your product using the RMA process, subscribe to our newsletter, submit requests or send us a communication via any available option.

2) We collect personal information automatically as you navigate through the sites or through the 3rd party when you use services associated with our sites.

3) You may be also asked to provide login details to your personal account in case you have it registered via one of our projects. Please note if you refuse to provide login details to our partners they won’t be able to provide the service you ordered.

How does Sigrist use personal information?

1) Your information is used when we need to define your identity to ease processing of transactions happening on any of our websites and would like to save your personal records.

2) Other legitimate interests may include:

  1. a) providing you with services described on any of our websites/apps;
  2. b) verifying your identity when you sign in any of Sigrist Projects;
  3. c) providing support services;
  4. d) sharing company news and websites/services updates;
  5. e) checking your actions on our websites to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the websites;
  6. f) respond to your comments or queries on our websites, ask for your feedback or opinion via surveys;
  7. g) managing legal/operational affairs including, risk management related to content and fraud matters;
  8. h) improving our products and services.

3) When you give us consent:

  1. a) to provide you with marketing information as for products and services which may be interesting for you;
  2. b) to modify/customize our services and websites, like advertising that appears on our website, this involves the use of cookies to provide a personalized experience.

4) For multiple purposes required by the law.

5) For granting court of law, law enforcement authorities, government requests or any other occasions that may relate to investigations.

When do we disclose your personal information?

1) INFORMATION YOU SHARE WITH US.

1) individuals, for instance employees, or legal entities empowered by Sigrist, who need it to perform their tasks and duties to provide you with proper services;

2) third parties who have a legitimate purpose for accessing it.

WE MAY SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES IN THE FOLLOWING CASES, WHEN:

1) the relevant customer has consented to the disclosure.

2) it’s needed for support purposes and/or software license validation/activation.

3) subcontractors or service providers who assist us in any possible ways, subcontractors and/or services providers may transfer and access your personal information from other countries in which they have operations.

4) it’s required by the law either to protect our rights, or someone from injury, and/or to comply with a judicial proceeding, court order, or legal process.

Where do we transfer and/or store your personal information?

Sigrist has its servers located in Australia and the United States.

How long do we keep your personal information?

Your private information is kept on our servers as long as it’s needed to provide you with our services and to be able to comply with the legal obligations.

If you don’t want us to store your personal information, you have the right to get it erased, but in this case, we’ll have to close your Sigrist account OR contact one of our representatives in the support office: admin@sigristdesign.com.au

All information about deleted accounts is kept on our servers so we could use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of use and/or take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

How is your personal information kept secure?

In order to keep your information secure, we’re applying certain organizational measures to protect it against an unauthorized or unlawful use and accidental loss or destruction.

1) We share and provide access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible.

2) To store your information we’re using secure servers.

3) We verify an identity of all individuals who request access to private information before granting them with access.

4) We use SSL-certificate encryption to protect the data transfer.

Make sure your information is safe and secured. We’re not responsible if you try to circumvent privacy settings on our websites. In case we give you the password to certain parts of our website you’re responsible for keeping it safe. You must not share it with third parties especially comments, questions area since these areas can be viewed by any user of our websites.

Due to obvious reasons, we’re not able to control users’ actions on our websites. Which is why you need to share your information in public areas of our websites wisely, as we can’t guarantee that your information won’t be viewed by unauthorized parties. When you choose to share your information via a third party website, you need to check the privacy policy of that website to be aware of their information management/protection practices.

How can you access and manage your personal information?

All personal information that we collect about you is available in your account or in our servers and available for you on demand. You have the right to make all the necessary edits and corrections of any errors available in this data.

You can receive your personal information in a structured, machine-readable format, erase it, or restrict its processing, also you can object to processing of your personal data based on a set of our legitimate interests, such as profiling for direct marketing, and cases where we’ve asked for your consent to process your data.

There’s a number of situations when these right can be limited, there’s a number of cases when we can retain your information after you withdraw your consent.

Cases where we may require your personal information to be compliant with legal or contractual obligations. If you don’t provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional.

If it happens that you have some unresolved concerns you have the right to complain to the data protection authorities.

Marketing choices regarding your personal information.

In case we have your consent we will send you marketing materials that will include information about products, services, and discounts that may be interesting for you.

If you decide not to receive such email notifications you can easily opt-out using the unsubscribe option or contact us via admin@sigristdesign.com.au

Cookies

Sigrist and all websites of our partners are using cookies to analyze user behavior, gather demographic info about our user base in general. A cookie is a small file that’s placed on your device when you visit any website. Using the browser settings of your device you can the use of cookies, in case you disable those you can limit certain features on our websites.

We’re using functional and analytical cookies, for further information on cookies use, please visit www.allaboutcookies.org.

Google Analytics

Sigrist websites\apps are using Google Analytics, a web analytics service designed by Google, Inc. (“Google”). Google Analytics software uses cookies to analyze users’ behavior. All data (i.e. your activity within Sigrist websites) is gathered by cookies and stored on Google servers in the United States.

Google in its turn uses this data to evaluate user behavior in general, compile reports for site managers as well as providing data to services relating to website activity and internet usage. Google may transfer various data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

In no way, Google will associate your IP address with any other data held by Google. In case you don’t want to provide Google with the browsing data you can block the use of cookies via your browser settings. More information on Google analytics opt-out: https://www.google.com/intl/en/policies/privacy/, and http://www.google.com/analytics/terms/us.html.

Google Analytics is explained under the following link https://www.google.com/analytics/.

Public information and third party websites

TESTIMONIALS

In addition to various endorsements, we’re displaying testimonials on our website. These are published only after receiving your consent, we post your testimonials specifying your name. If you want to delete or modify your existing testimonials feel free to contact us via email at admin@sigristdesign.com.au

LINKS TO OTHER WEBSITES

If you click on a link to a third party site you will leave Sigrist and go to the site you selected. Since we can’t control activities of third parties, we are not accepting responsibility for any use of your personal information by those parties. Please review the privacy policy any other service provider from whom you request services.

Routine erasure and blocking of personal data

The information controller shall store the non-public data just in the amount necessary to attain the aim of storage, or as this is often granted by European legislators in laws or rules to which the controller is subject.

If the storage purpose isn’t applicable, or if a storage period prescribed by the European legislator or another competent instance expires, the non-public information will be blocked or erased.

Changes in our Privacy Policy

As the data controller and data processor, we reserve the right to change or modify this Privacy Policy at any time. In case some changes are applied, we will publish them in the Privacy Policy section. You will be notified via email that certain changes to our Policy were applied.

Contact information

Depending on the context of personal information you provide, Sigrist is both data controller and data processor of your personal information under this policy. Sigrist is a processor of personal information submitted to the services or collected through the services on behalf of or at the direction of subscribers.

If you have any questions regarding this Privacy Policy, including processing of your personal information, or if you believe your privacy rights have been violated, please contact us at admin@sigristdesign.com.au We will respond to all requests, inquiries or concerns.

The legal basis for the processing

Art. 6(1) GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.